Warranty Policy

At Zego Mobile Wholesale, we are committed to providing high-quality and authentic devices. Every iPhone we supply is carefully inspected and tested to ensure it meets strict quality standards before shipment.

To provide additional confidence to our wholesale partners, we offer a limited warranty covering manufacturing defects and hardware malfunctions under normal use. The terms and conditions of this warranty are outlined below.

Warranty Coverage

Zego Mobile Wholesale warrants that the iPhones sold are free from defects in materials and workmanship under normal use for a period of 12 months from the original purchase date.

This limited warranty covers:

• Manufacturing Defects
• Any malfunction caused by issues related to the original manufacturing of the device.
• Hardware Malfunctions
• Problems related to internal components that are not caused by misuse, physical damage, or unauthorized modifications.

This warranty applies only to the original purchaser and requires valid proof of purchase (invoice or receipt) for any warranty claim.

Warranty Claim Process

To submit a warranty claim, please follow the steps below:

1. Contact Customer Support
Before returning a device, please contact our support team and provide your order number, proof of purchase, and a detailed description of the issue. Our team will first attempt to resolve the issue remotely.

2. Return Authorization

If the issue cannot be resolved remotely, you will receive instructions for returning the product for inspection.

3. Product Shipment

The device must be securely packaged, preferably in its original packaging, including all accessories. Return shipping costs to our service center are the customer’s responsibility.

4. Inspection and Resolution

Once the device is received, our technical team will inspect it to verify the claim. If the issue is covered under warranty, the device will be repaired or replaced at our discretion.

Warranty Exclusions

The Zego Mobile Wholesale warranty does not cover:

• Accidental damage such as drops, liquid damage, or cracked screens
• Cosmetic damage including scratches or normal wear and tear
• Damage caused by misuse, neglect, or improper handling
• Unauthorized repairs or modifications
• Software issues, third-party applications, or system configuration problems
• Battery performance degradation due to normal usage
• Products without valid proof of purchase

Return Policy

At Zego Mobile Wholesale, customer satisfaction is important to us. We supply wholesale electronic devices to businesses and resellers worldwide, and we strive to ensure all orders meet the highest standards.

If there is an issue with your order, our return policy provides clear guidelines for requesting a return.

Return Eligibility

To qualify for a return, the following conditions must be met:

• Return Period
• Products must be returned within 14 days of delivery.

Product Condition

The product must be in original condition, unused, and in its original packaging, including all accessories and components.

Proof of Purchase
A valid invoice or order confirmation is required.

Products that show signs of damage, misuse, or alteration may not qualify for return.

Return Process

1. Contact Customer Support

Before returning any item, please contact our support team with your order number, product details, and reason for return.

2. Product Packaging

Securely pack the item in its original packaging with all included accessories.

3. Return Shipping 

Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.

4. Inspection

Once received, the product will be inspected to confirm it meets return eligibility requirements.

Refunds and Exchanges

Approved refunds will be processed to the original payment method within 7–10 business days after approval.

Exchanges
If you prefer to exchange the product, exchanges will be processed depending on product availability.

Shipping Policy

At Zego Mobile Wholesale, we are committed to delivering orders safely and efficiently to our wholesale clients worldwide. We work with reliable international logistics partners to ensure secure and timely delivery.

Shipping Options

• Standard Shipping
  Estimated delivery time: 7–14 business days for most international destinations.
• Express Shipping
  Estimated delivery time: 3–7 business days for faster delivery.

Delivery times may vary depending on the destination country, customs procedures, and logistics conditions.

Orders are processed Monday to Friday, excluding public holidays.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation with a tracking number, allowing you to track your delivery through the courier’s website.

Tracking information may take up to 24 hours to update after shipment.

Shipping Costs and Customs

Shipping costs are calculated based on order size, weight, and destination.

For international shipments, customs duties, import taxes, and local fees may apply depending on the destination country. These charges are the responsibility of the buyer.

We recommend contacting your local customs office for further details regarding import charges.

International Shipping

Zego Mobile Wholesale supplies products to customers and businesses worldwide. Shipping times may vary depending on location and customs clearance procedures.

Our team works to ensure a smooth and reliable delivery process for all international orders.